21ST CENTURY JOB SKILLS BLOG


Why Your Love Quotient and Emotional Intelligence Matter at Work


Nov 16, 2020






Why Your Love Quotient and Emotional Intelligence Matter at Work

 

When Jack Ma talks about more love in the workplace, you should listen. Not just because he’s very rich — recently estimated to have a net worth of $44.3 billion — but because he’s successfully built a business empire employing thousands of people.

 

At a recent OECD conference, Jack Ma made the case for prioritizing qualities, such as emotional intelligence, that make us uniquely human. Ma’s theory is that to be successful in business, you need more than just great ideas, drive, and vigor. You also need people to actually like you.

 

Why the Workplace Needs More Heart

 

Ma thinks love — or what he calls your LQ (love quotient) — is essential in the workplace, especially as artificial intelligence continues to replace administrative jobs. He said:

 

“The brain will be replaced by machines, but machines can never replace your heart.”

 

Combine high IQ with high EQ (emotional intelligence quotient) and sprinkle some LQ into the mix, and you have a winning formula.

 

Jack Ma isn’t the only business leader talking about love. Entrepreneur Gary Vaynerchuk predicts emotional intelligence will be the number one issue in the next ten years. At his own company, Vaynerchuk went so far as to replace traditional HR positions with a Chief Heart Officer.

 

Rather than treating staff as just another cog in the wheel, Vaynerchuk believes employees should be looked at more holistically. That means supporting your coworkers the same way you’d care for a friend. After all, if people don’t feel loved and cared for, they probably won’t stay at your company for long.

 

What Does a High Love Quotient Look Like in the Workplace?

 

The 4th Industrial Revolution will require great teamwork, which means emphasizing emotional intelligence and collaboration in the workplace. We need to cherish our employees and colleagues if we want to encourage them to create the best ideas.

 

Focusing on soft skills, like ability to assess one’s emotions, doesn’t just create happy and successful people. It also strengthens companies.

 

Rather than thinking only about ourselves, we should think more about other people. Success requires working together, after all. This brave new world of 21st century business, with all the adjustments it takes, will call for resilience and an ability to handle failure. Supporting and encouraging each other through setbacks is going to be increasingly important.

 

Growing your love quotient takes practice. But let’s be honest — most of us could stand to work on our collaboration, and resilience anyway. (Don’t worry if you left school a long time ago — online training courses are a great way to pick up those skills.)

 

All You Need is Love...

 

We’re all human, and what makes us unique is love, which cannot be replaced by machines. Sounds pretty good, doesn’t it? It’s certainly a nice contrast to the dystopian idea that artificial intelligence means being governed by soulless robots.

 

So focus on the good stuff. Keep your love quotient high, work on your skills in understanding emotions, collaboration, and teamwork, and you’ll do very well in the next decade.

Why Your Love Quotient and Emotional Intelligence Matter at Work

 

When Jack Ma talks about more love in the workplace, you should listen. Not just because he’s very rich — recently estimated to have a net worth of $44.3 billion — but because he’s successfully built a business empire employing thousands of people.

 

At a recent OECD conference, Jack Ma made the case for prioritizing qualities, such as emotional intelligence, that make us uniquely human. Ma’s theory is that to be successful in business, you need more than just great ideas, drive, and vigor. You also need people to actually like you.

 

Why the Workplace Needs More Heart

 

Ma thinks love — or what he calls your LQ (love quotient) — is essential in the workplace, especially as artificial intelligence continues to replace administrative jobs. He said:

 

“The brain will be replaced by machines, but machines can never replace your heart.”

 

Combine high IQ with high EQ (emotional intelligence quotient) and sprinkle some LQ into the mix, and you have a winning formula.

 

Jack Ma isn’t the only business leader talking about love. Entrepreneur Gary Vaynerchuk predicts emotional intelligence will be the number one issue in the next ten years. At his own company, Vaynerchuk went so far as to replace traditional HR positions with a Chief Heart Officer.

 

Rather than treating staff as just another cog in the wheel, Vaynerchuk believes employees should be looked at more holistically. That means supporting your coworkers the same way you’d care for a friend. After all, if people don’t feel loved and cared for, they probably won’t stay at your company for long.

 

What Does a High Love Quotient Look Like in the Workplace?

 

The 4th Industrial Revolution will require great teamwork, which means emphasizing emotional intelligence and collaboration in the workplace. We need to cherish our employees and colleagues if we want to encourage them to create the best ideas.

 

Focusing on soft skills, like ability to assess one’s emotions, doesn’t just create happy and successful people. It also strengthens companies.

 

Rather than thinking only about ourselves, we should think more about other people. Success requires working together, after all. This brave new world of 21st century business, with all the adjustments it takes, will call for resilience and an ability to handle failure. Supporting and encouraging each other through setbacks is going to be increasingly important.

 

Growing your love quotient takes practice. But let’s be honest — most of us could stand to work on our collaboration, and resilience anyway. (Don’t worry if you left school a long time ago — online training courses are a great way to pick up those skills.)

 

All You Need is Love...

 

We’re all human, and what makes us unique is love, which cannot be replaced by machines. Sounds pretty good, doesn’t it? It’s certainly a nice contrast to the dystopian idea that artificial intelligence means being governed by soulless robots.

 

So focus on the good stuff. Keep your love quotient high, work on your skills in understanding emotions, collaboration, and teamwork, and you’ll do very well in the next decade.



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